Questions and Answers
Organizing the perfect stay requires attention to detail. To help you, we have gathered the answers to our guests’ most frequently asked questions on this page.
Where is the property located?
The property is located between Gera Lario and Domaso, directly on the lakeside promenade.
How is the property structured?
The property consists of two buildings, with a total of six independent apartments. Each building accommodates three units: Building A includes the Domaso, Bellagio, and Menaggio apartments, while Building B includes the Como, Varenna, and Tremezzo apartments.
Do the apartments have a lake view?
Yes, all apartments feature floor-to-ceiling windows framing Lake Como and the surrounding mountains.
How many people can an apartment accommodate?
Each apartment can accommodate a maximum of 6 people. For larger groups, it is possible to book multiple apartments, even in the same building, subject to availability.
Is the property suitable for families with children?
Yes, the apartments are ideal for couples, families, or groups of friends.
Is air conditioning available?
Yes, all rooms are air-conditioned and feature independent climate control.
What time are check-in and check-out?
Check-in is available from 3:00 PM, while check-out is required by 10:00 AM.
Is it possible to have an early check-in or a late check-out?
Yes, upon request and subject to availability.
What is the minimum stay?
The minimum stay is 3 nights.
Are pets allowed?
Pets are not allowed within the property.
What do the rates include?
Daily rates include:
• 1 reserved parking space
• access to the swimming pool
• Wi-Fi connection throughout the property
• energy consumption
• final cleaning of the apartment
• full set of linens
What extra services are available for a fee?
The following are available upon request for a fee:
• bicycle rental
• change of linens (bed, bath, and pool towels)
• additional apartment cleaning
• use of the laundry area
Which payment methods do you accept at the property?
We accept major credit cards: Visa, MasterCard, Maestro, Bancomat, American Express, UnionPay, JCB.
Is a security deposit required?
No, no security deposit is required. However, any damage to the property or furnishings must be compensated by the guest.
Are restaurants easily accessible?
Yes, restaurants are located in the immediate vicinity and can be easily reached on foot.
What are the pool hours?
The swimming pool is available to guests daily from 8:00 AM to 8:00 PM.
What are the dimensions and depth of the pool?
The panoramic swimming pool measures 12 x 6 meters and has a depth of 1.40 meters.
Is parking available?
Yes, one reserved parking space is guaranteed for each apartment.